Calling activity
One bar per dialling day. Days with no calls are not drawn — a pilot buys a set number of dialling days, so a blank weekday is usually not a day that was dropped. Gold days carry a note — hover a bar for the detail.
dialsconversations
50 a day, the floor rate
When the market answers
Share of dials that reached a person, by hour. UK time, whole working day.
Outcomes
Every call, by what happened.
Quote capture
Conversations that produced something a client can read,
taken from the call notes word for word.